FAQ
Frequently Asked Questions.
Find answers to common questions about our boats, electric motors, accessories, ordering, and delivery.
If you need further assistance, feel free to contact us.
Everything you need to know about choosing and using our boats.
This depends on many factors such as how many people will use the boat, the usage environment (lake, shore, open waters) and on the intended use (fishing, cruising, transportation). Each boat model has a description of their features to support the selection process.
The number of passengers is defined for each boat model in their CE certification. For example, SunnyCat can carry 6 people in the CE D category conditions (shelted waters) and 5 people in CE C category (coastal waters)
Regular annual maintenance such as cleaning and waxing is recommended as usual for glass-fibre boats.
Each boat has a recommended range for engine power.
Boats can be transported with standard trailers. For SunnyCat there is also a custom design trailer available for sale, matching with the catamaran hull shape.
Electric outboard engines are typically more energy efficient than petrol engines due to high torque and no requirement for mechanical drive shaft. For example, 3 kW electric motor equals 5 hp petrol engine, 6.5 kW equals 10 hp and 10.5 kW equals 20 hp petrol engine.
LiFePo4 lithium batteries are recommended. For 3 kW engine we recommend 5 kWh battery, for 6.5 kW engine, 5 kWh or 10 kWh batteries are suitable and for 10.5 kW engine, 10 kWh - 20 kWh batteries are recommended.
For example, a 3 kW engine run with full power takes 3 kWh energy in 1 hour. Hence, 5 kWh battery would last 1.66 hours or 1 hour 40 minutes. If the engine would run constantly with 50% power, the battery would last 3 hours and 20 minutes.
Yes, they are IP67 rated.
Yes, they can be used in normal ocean waters. Make sure to rinse off salt water before storage.
There is no need for regular maintenance. Wet dirt and dust particles may harden after water has evaporated, so please rinse and clean the engine from dust and dirt before storage.
Key information about electric motors, performance, and compatibility.
Details about accessories, installation, and product compatibility.
Accessories are designed specifically for EZ electric outboard motors and are compatible with all supported EZ outboard models.
Yes, the accessories are designed for easy self-installation, with step-by-step guidance provided in the EZ electric outboard user manual.
As boats may be either made to order or available from warehouse stock, returns are not accepted once production has started or the product has been delivered, except in cases covered by warranty or applicable consumer protection laws.
For electric motors and accessories, returns are accepted in accordance with applicable consumer protection laws, provided the product is unused, in original condition, and not subject to warranty-related claims.
Shipping times depend on the product type:
- Electric motors and accessories: approximately 3 weeks (EU delivery)
- Boats: ESB Electric boats approximately 3 months (or arranged individually depending on the model) Amberlat boats 2 weeks.
- Custom builds: delivery is agreed on a project basis
We currently ship within the EU.
Boat deliveries and larger products may involve freight or pickup options depending on the order and destination.
We accept standard Shopify-supported payment methods such as card payments.
For boats and custom orders, payment terms may include reservation fees and agreed payment schedules depending on the project.
You can contact our customer support through the contact form on our website, by phone, or by email at customerservice@boats.fi.
We aim to respond as quickly as possible to all inquiries regarding products, orders, shipping, and technical support.
Yes. Warranty coverage depends on the product type:
- Electric motors: 24 months
- Batteries: 24 months
- Boats: defined per individual project agreement (typically 5 years)
Warranty does not cover wear-and-tear components such as propellers, propeller domes, rear domes, and skegs on electric motors, as these are considered consumable parts.
Shipping times, costs, and delivery process.
Didn't find what you're looking for?
Get in touch with us and we'll help you choose the right boat, motor, or setup.
